Services
We are known for helping clients solve their most complex business challenges in the four areas below through innovative offerings, unique insight and our depth of core consulting capabilities from strategy through delivery.
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White Paper
Building Resilience from Disruption
We partnered with Harvard Business Review Analytic Services to find out how organizations around the world and in a variety of sectors are addressing the reality of continuous change.
Humanizing Business Transformation
Driving greater transformation success by putting people first.
Industries
We bring smart strategies and hands-on execution to industries facing tough business challenges. Leaders rely on us to resolve issues and explore emerging opportunities with imaginative solutions. Our unique blend of experienced know-how and original thinking delivers great results.
Perspective
Winning on the Mortgage CX Battlefield
Preparing your mortgage business to compete and win on customer experience.
Video
B2B Onboarding Experience Perspective with JPMorgan's Allison Bennett
The first days and weeks of a B2B relationship are critical in driving customer satisfaction and creating shared value. We sat down with Allison Bennett, the CMO of Business for JP Morgan Chase, to get her thoughts on these topics.
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Insights
We’re always thinking. From what today’s opportunities mean for tomorrow’s businesses to how we can help clients create a stronger future. Browse our collection of insights and join the conversation . We'd love to hear what you’re thinking.
Artificial Intelligence and the Revolution of Work
AI is going to be the single largest multiplier of human effort since the computer. And its potential is much greater.
Disruption-Proof Talent Management
The three principles of an adaptive and integrated talent management strategy.
Case Study
Building a Digital Vision for Customer Experience
North Highland helped a leading passenger rail provider reimagine the end-to-end customer experience (CX) with three primary digital channels: the website, the mobile website, and the mobile application. Beginning with strategy and insight development, the project team then worked with the client to co-create a new, seamless experience.
