Business Analyst

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH
As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.

We're seeking a Business Analyst in London to help us take vision to value and create lasting impact. 

SUMMARY
As a Business Analyst, you will play a crucial role in supporting the development and growth of new products and services for our dynamic client. You will work closely with cross-functional teams to drive process improvements, enhance customer experiences, and leverage data-driven insights to deliver tangible business value.

YOU WILL:
 

• Collaborate with stakeholders to gather and analyse business requirements, document processes, and define solutions that align with the client's strategic objectives
• Develop and test data use cases, ensuring they are effectively linked to sales and service functions to generate future requirements
• Provide a customer-centric perspective to support the implementation of new technologies, such as contact centre cloud solutions and conversational AI
• Contribute to the design and documentation of sales and service journeys, leveraging data and reporting to identify growth opportunities
• Utilize your strong process modelling and stakeholder management skills to navigate complex environments and deliver successful outcomes

IDEALLY, WE'D LIKE:
 

• Proven experience as a Business Analyst or Senior Business Analyst, preferably in a Telecommunications, consulting or technology-driven environment
• Excellent requirements gathering and process modelling skills, with experience using tools like ARIS
• Strong data analysis and visualization capabilities, with the ability to translate insights into actionable recommendations
• Effective communication and stakeholder management skills, with the ability to navigate and influence diverse teams
• A collaborative mindset and the ability to work cross-functionally to drive change and innovation
• Relevant certifications or a degree in a related field, such as Business Administration, Information Systems, or Computer Science

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
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