Change Analyst (Utilities)

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world’s leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts.
We’re seeking Change Analysts, Change Managers and Change Communications Managers to help our utility clients deliver the digital, technology and organisation change across the AMP cycle.

*Please note, this is an initial 3-6 month contract that will require up to 3 days working on client site in Reading and may involve extensive travel to other sites

SUMMARY:

You’ll join North Highland’s Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England leading change across their multi-year transformation and change portfolios, delivered under managed service and consulting frameworks. The sector is delivering the biggest upgrades seen in a century — modernising assets, systems and ways of working to ensure essential water and waste services are provided.

These portfolios are delivered against the backdrop of the AMP 8 regulatory period and include various delivery modes:

• Enterprise Programmes (core platform and technology replacement / modernisation, regulatory-driven programmes etc),

• Digital Delivery (Agile/hybrid programmes transforming customer journeys, operational decision-making, case management etc),

• Operational Change (targeted, “deploy and embed” initiatives affecting frontline populations), and

• Operating model change (people, governance, process)

The portfolios span all core business units of water utilities — Water, Waste, Engineering, Asset Management, Supply Chains, Operations and Control Centres, as well as enabling functions such as HR, Finance, Commercial and Procurement.

Water and utilities companies across the South of England are in the middle of significant operational and digital change. As a Change Analyst in our Energy & Utilities practice, you'll work alongside experienced consultants to help these organisations embed new ways of working, bring their people along through the process, and deliver results that last.

This role suits someone early in their change management career who wants structured exposure to complex programmes and a clear path to building their practice.

YOU WILL:

• Support the delivery of change initiatives within multi-year programmes across water utilities in the South of England

• Work directly with client teams to understand their challenges and contribute to practical, sustainable solutions

• Help manage the implementation of change interventions, tracking progress and flagging risks early

• Contribute to stakeholder engagement, communication, and training plans under the guidance of senior consultants

• Build relationships with frontline teams, helping them understand and adapt to new operational requirements

• Work across project teams to keep change efforts aligned with wider programme goals

• Support the development and improvement of our change management methods

IDEALLY, WE'D LIKE:

• 1–3 years' experience in a change management or business change role, ideally within utilities, infrastructure, or a related sector

• Exposure to change frameworks such as ADKAR, Prosci, or Kotter, and an appetite to deepen that knowledge in practice

• Strong analytical skills and the ability to translate complex information into clear, actionable outputs

• Good communication skills and the confidence to engage with a range of stakeholders

• A willingness to learn, ask questions, and adapt quickly in fast-moving programme environments

• Genuine interest in the water and utilities sector and the challenges it faces

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.