Change Manager

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.

We are seeking a Change Manager to play a pivotal role in driving significant improvements to our client's response process. By building on the review of their current end-to-end response process and the design of a new, enhanced process, you will implement transformative changes that will improve performance, ensure regulatory compliance, enhance stakeholder experience, and define a path to long-term process and technology optimisation.

YOU WILL:

• Collaborate closely with the client and support the operational and digital functions to implement the new, improved response process

• Analyze the existing process, identify areas for improvement, and design innovative solutions to address the identified challenges

• Ensure seamless implementation of the new process, providing guidance and support to stakeholders throughout the transition

• Monitor and evaluate the effectiveness of the new process, making adjustments as necessary to optimize performance

• Contribute to the definition of a long-term strategy for process and technology optimization, paving the way for sustainable change

IDEALLY, WE'D LIKE:

• Proven experience in leading change management initiatives, preferably within the utilities or a similar operational environment

• Strong understanding of process improvement methodologies and a track record of successful implementation

• Excellent communication and stakeholder management skills, with the ability to navigate complex organizational dynamics

• Analytical mindset and problem-solving capabilities to identify and address process inefficiencies

• Collaborative approach and the ability to work effectively as part of a multidisciplinary team

• Relevant qualifications or certifications in change management, process improvement, or a related field

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
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