CRM Product Director

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking a Product Director in London to help us take vision to value and create lasting impact for our Financial Services client.

Please note, this is an initial 3-6 month Inside IR35 PAYE Umbrella contract that will require frequent working in the London office.

SUMMARY

The CRM Product Director will be responsible for overseeing the CRM Product Group, ensuring the continued delivery of development activities and operational excellence. This role sits at the heart of the organization's architecture, supporting a high volume of projects and driving transformational change within the team.

YOU WILL:

• Oversee the CRM Product Group's delivery activities, ensuring projects are well-shaped and requirements are clear for successful execution

• Support lead product owners in managing delivery, providing guidance and enabling collective team performance

• Act as a point of escalation for issues and ensure effective resolution

• Maintain operational excellence across all product group activities

• Lead and support the transformation of the team, including recruitment and onboarding of new DevOps teams

• Foster a collaborative environment, ensuring the "engine room" of delivery is running smoothly

• Work with sponsors and senior stakeholders to drive change and support strategic initiatives

• Enable the team to adapt to new ways of working, including the adoption of engineering best practices and AI development/testing

• Liaise with business teams, technology teams, and external partners to ensure alignment and leverage strategic relationships

• Support the implementation of new service models

• Engage with engineering practice managers to ensure standards and tooling are fit for purpose

• Drive innovation within the product group, including exploring new delivery models and investing in product branches

• Support the adoption of new platforms, tooling, and data/reporting practices

IDEALLY, WE'D LIKE:

• Proven experience in DevOps and programme delivery, with a broad understanding of delivery models and operational requirements

• Ability to shape project requirements and enable successful delivery

• Strong leadership skills, able to guide and support product owners and teams

• Experience in transformational change, team building, and recruitment

• Excellent stakeholder management and communication skills

• Knowledge of CRM systems and experience working in complex, high-demand environments

• Familiarity with engineering best practices, AI development/testing, and modern tooling

• Ability to work collaboratively and bring innovative solutions to the team

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.