Director Tech & Data - Transportation

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking a Director in Philadelphia in Tech & Data to help us take vision to value and create lasting impact.

SUMMARY

The Director will lead our Tech & Data practice with primary focus on transportation agencies or systems in pubic sector.  The ideal candidate will combine strong client relationship management skills with public sector transportation expertise to drive growth and deliver exceptional value to our government clients.  

YOU WILL:

• Oversee delivery of multiple concurrent engagements, ensuring quality, timeliness, and client satisfaction. 

• Monitor account performance, client satisfaction, and project delivery. 

• Resolve escalated issues and ensure client expectations are consistently met or exceeded.

• Navigate complex state procurement processes to secure new business opportunities.

• Collaborate with practice, industry and market leaders to bring the right solutions to client challenges. 

• Provide thought leadership and strategic guidance to state executives on industry trends, best practices, and innovative solutions.

IDEALLY, WE'D LIKE:

• Bachelor's degree required; MBA or equivalent advanced degree preferred. 

• 12+ years of professional services experience with at least 5 years focused on public sector clients. 

• Proven track record of client relationship management and account growth.

• Experience with transportation agencies or systems (knowledge of tolling systems beneficial).

• Background in public sector technology modernization or digital transformation

• Experience leading teams and managing complex, multi-workstream engagements.

• Demonstrated success in business development and navigating government procurement processes.

• Strong understanding of public sector operations, challenges, and transformation opportunities.  

• Excellent communication skills with ability to engage effectively at all levels of client organizations.

• Experience with public sector technology implementations and organizational change initiatives . 

• Experience with federal funding mechanisms that impact state programs. 

• Ability to build trusted advisor relationships with senior government officials. 

• Anticipate the state's future needs and proactively position our capabilities. 

• Urgency, passion, accountability and respect with a strong work ethic. 

• Ability to develop and execute innovative approaches to solve business and technical challenges. 

• Willingness to challenge current thinking in a professional and productive manner.

• Strong business acumen and understanding of public sector financial constraints Methodical approach to procurement and contract management.

• Warm, personable client interaction style balanced with direct, diplomatic communication. 

• Adaptability to changing client needs while maintaining structured project management.

• Commitment to developing team members and creating growth opportunities.

• Passion for solving complex problems that improve government operations.

Applicants must be authorized to work in the United States, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.