Lead, Billing Specialist

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking a Lead Accounts Receivable Specialist in our Quito, Ecuador office to help us take vision to value and create lasting impact.The Billing Lead will be responsible for ensuring invoices are delivered to clients and collected timely.


YOU WILL:

• Oversee a portfolio of customer accounts and manage the billing process from invoicing to collection.
• Lead and mentor direct reports on the team, setting performance goals and conducting evaluations to enhance team performance and accountability.
• Serve as the Workday subject matter expert for all billable transactions, ensuring timely, accurate billing and performing regular audits to maintain data integrity.
• Develop and maintain collaborative relationships with client teams to ensure adherence to billing processes and resolve any invoicing issues effectively.
• Review work-in-progress (WIP) monthly to ensure timely billing of fees and costs compared to revenue recognized.
• Serve as the business lead for billing processes, identifying and implementing improvements and automation tools to increase efficiency and reduce errors.
• Ensure all billing practices align with regulatory requirements, company policies, and industry standards, including risk assessments of invoicing terms.
• Coordinate with accounting, finance, and contract teams to align billing operations with financial reporting.
• Monitor collections processes to ensure timely payments of invoices, actively managing overdue accounts and facilitating resolutions for invoice disputes.
• Ensure prompt responses to inquiries within 24 hours and collaborate with stakeholders regarding requests for discounts, write-offs, or invoice discrepancies. 

IDEALLY, WE'D LIKE:

• Bachelor’s degree in business administration, finance, accounting, or similar discipline
• Proven experience leading and developing a billing team, fostering collaboration and accountability to achieve departmental goals.
• Background working in a U.S.-based, multinational, client-facing professional services accounting department, demonstrating strong communication and cross-functional partnership skills.
• Exceptional attention to detail and a track record of executing billing processes with accuracy and consistency.
• Advanced familiarity and deep expertise in accounting principles, with the ability to apply best practices and regulatory standards in daily operations.
• Demonstrated desire to build new skills, learn emerging technologies, and deliver outstanding client service.
• Demonstrated attention to detail, sense of urgency, and ability to learn quickly
• Outstanding English skills with strong written and oral communication skills, ability to express complex situations clearly
• Strong knowledge of invoicing processes
• Proficient in MS Office
• Expert with Excel (x-lookups, pivot tables, etc.)
• Workday Financials experience, a plus.

Applicants must be authorized to work in Quitio, Ecuador, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance with local privacy standards and maintain strict confidentiality.