Process Manager

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH
As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.

SUMMARY
As the Process Manager for North Highland you will lead the end-to-end documentation, validation, and improvement of core operational processes across the organization. Your work will ensure alignment with the target operating model and enable scalable, efficient service delivery.

YOU WILL:

• Plan, coordinate, and execute workshops and interviews with stakeholders across departments to document over 300 processes.

• Develop high-quality process maps and process cards using agreed templates, capturing inputs, outputs, roles, tools, systems, and key performance indicators in line with international best practices.

• Engage with functional leads and process owners to iterate and validate process documentation, ensuring accuracy, usability, and buy-in for adoption.

• Ensure process documentation reflects the strategic design principles and capabilities outlined in the client's target operating model, supporting handoffs, governance, and performance monitoring.

• Prepare supporting guidance and lead knowledge transfer activities to embed process understanding within teams, enabling long-term ownership and continuous improvement.

IDEALLY, WE'D LIKE:

• Proven experience in a similar role, preferably within a special economic zone or comparable environment

• Strong process mapping and business process management skills

• Excellent stakeholder management and facilitation abilities

• Proficiency in developing process-related documentation and artifacts

• Familiarity with international best practices in process improvement and optimization

• Ability to work collaboratively and drive change within a complex organizational structure

• Excellent communication and presentation skills

• Fluency in English, with proficiency in Arabic being an advantage

Applicants must be authorized to work in Saudi Arabia, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
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