Project Support Officer (PSO)

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking a Project Support Officer to help us take vision to value and create lasting impact for our government client.

Please note this is an initial 3-6 month PAYE Umbrella contract that will require onsite working in London 2-3 days per week. 

SUMMARY
As a Project Support Officer, you will play a critical role in establishing and managing a significant Courts Reform Delivery Project. This position will provide the essential programme structure, governance, and coordination needed to drive delivery of reform recommendations across a complex, multi-agency environment. You will be instrumental in ensuring effective collaboration between the various agencies, ultimately delivering transformative change across the criminal justice system.

YOU WILL:

• Establish project governance arrangements and oversee programme structure to ensure clear decision-making and accountability

• Coordinate stakeholders across multiple organisations, facilitating consensus-building and senior-level engagement

• Develop and operate oversight and assurance mechanisms to monitor programme progress and effectiveness

• Manage dependencies across workstreams and organisations, ensuring alignment and smooth handoffs between delivery phases

• Create and maintain delivery plans as recommendations progress from policy development into operational implementation

• Support dependency management, reporting, data analysis, and benefits tracking throughout the programme lifecycle

• Lead stakeholder engagement activities to ensure effective communication and buy-in across the complex multi-agency environment

• Develop forward plans, delivery roadmaps, and milestone tracking to maintain project momentum

• Analyse programme data and produce performance reporting to support evidence-based decision-making

• Manage transition planning from policy to operational delivery

IDEALLY, WE'D LIKE:

• Proven experience establishing and leading complex transformation programmes, including mobilisation, planning, and delivery management

• Eligible for enhanced DBS check (rehabilitation of offenders act exempt due to nature of role)

• Demonstrated expertise in designing and operating governance structures, assurance processes, and programme oversight mechanisms

• Strong facilitation and engagement skills with the ability to manage senior stakeholders across multiple organisations

• Experience managing interdependencies across workstreams and organisations within complex delivery environments

• Background in strategic planning, pipeline management, and transition planning from policy to implementation

• Proficiency in data analysis and the development of performance reporting and insight

• Experience working within government, regulated environments, or public sector reform programmes, ideally in justice, policing, or criminal justice sectors

• Excellent communication and stakeholder management capabilities

• Ability to work collaboratively and build consensus in complex organisational settings

• Strong organisational and project management abilities

Applicants must be authorised to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.