Senior Business Analyst

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking a Sr Business Analyst to work in our Public Sector – Transportation Practice to help us take vision to value and create lasting impact.

SUMMARY

North Highland is seeking to hire a Sr. Business Analyst to help our Public Sector - Transportation client execute a large system modernization project to replace its current Tolling Back-Office System.

YOU WILL:

• Perform Business Analyst duties for the planning and requirement gathering phases of this project.

• Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to re-engineer business processes into UBOS.

• Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.

• Anticipate the direction of our clients business areas and recommend new processes or opportunities that will support the Back Office System objectives.

• Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.

• Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.

• Exhibit experience visually modeling the information obtained during elicitation meetings.

• Conduct feasibility studies and analyze existing systems to identify areas for improvement.

• Identify and define KPIs including business rules, ownership, data sources and optimal visualization.

• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

• Stay up-to-date with industry trends and emerging technologies to drive innovation.

• Work closely with development teams to ensure the successful implementation of solutions.

• Complete projects consistent with our client and PMO guidelines.

• Develop and execute test Scenarios, Scripts, and plans to ensure solutions meet business requirements.

• Support training and support to end-users and stakeholders.

• Create and maintain comprehensive project documentation.

• Demonstrate exceptional critical thinking and problem-solving skills.

IDEALLY, WE'D LIKE:

• Experience with Transportation Agency Tolling Back-office systems.

• The Sr. BA position requires demonstrated experience as a Business Analyst on projects of various size and subject matter within the government/public sector.

• Sr. BA positions require a minimum of 7+ years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.

• Strong understanding of software development lifecycle (SDLC) and agile methodologies.

• Proficiency in business analysis tools and techniques.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.

• Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).

• Familiarity with project management tools (e.g., MS Project) is a plus.

Applicants must be authorized to work in the United States, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (W2) opportunity.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.