Training Facilitator

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Onsite Trainers.

HOW WILL YOU MAKE CHANGE HAPPEN?

Clear and concise communication is essential for conveying complex information about EHR systems. Facilitators must be able to break down technical jargon into understandable terms for their audience. They should also be skilled in active listening to address trainees' questions and concerns promptly. Engaging and dynamic presentation skills are vital for keeping trainees interested and motivated. Facilitators should use a variety of teaching methods, including demonstrations, hands-on practice, and interactive discussions.

YOU WILL:

• Training sessions can involve individuals with varying levels of technical proficiency and comfort with new technology. A good facilitator demonstrates patience and empathy, providing support and encouragement to help all trainees succeed. 

• Occasionally, training sessions may encounter conflicts or resistance from participants. An adept facilitator should have strong conflict resolution skills to address issues professionally and diplomatically. They should be able to mediate discussions, manage disagreements, and maintain a constructive atmosphere.

• Facilitators often work with other trainers, IT staff, and healthcare professionals to deliver comprehensive training programs. They should be capable team players, able to collaborate effectively, share responsibilities, and contribute to a cohesive training effort.

• An effective EHR training facilitator needs to possess strong analytical skills to identify and resolve issues that arise during training. They should be able to assess the effectiveness of training sessions and make data-driven improvements to the curriculum and delivery methods.

• A successful facilitator inspires and motivates trainees to embrace the EHR system and its benefits. They should be able to convey the importance of EHR proficiency in improving patient care and operational efficiency, thereby fostering a sense of purpose and commitment among participants.

IDEALLY, WE’D LIKE:

• Facilitators should act as mentors, providing ongoing support and guidance to healthcare professionals as they transition to using the EHR system. This includes offering post-training assistance, conducting follow-up sessions, and being available to address any challenges that arise.
• Thorough understanding of healthcare processes and workflows. This includes familiarity with clinical practices, patient care routines, and administrative procedures.
• Experience with various EHR systems.

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

• Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

• People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

• Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate. 

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.  
 
This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.
Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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