Business Analysts

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.

We're seeking Business Analysts in the Utilities industry to help us take vision to value and create lasting impact.


SUMMARY:

We are looking for Business Analysts to support a client delivering a major digital change transformation. You’ll play a pivotal role translating business needs into clear, actionable requirements and helping shape the operating model, workforce change impacts, and end-to-end digital journeys needed to deliver sustainable transformation. We are serving water and utilities firms in the south east across London, Berkshire, Buckinghamshire, Kent, Sussex and Hampshire.


YOU WILL:

• Lead requirements elicitation and definition (workshops, interviews, document analysis) and translate outcomes into high-quality artefacts (e.g., epics, user stories, acceptance criteria).

• Map AS-IS / TO-BE processes, identify gaps, and support solution options that improve performance, controls, and customer/colleague experience.

• Support operating model and workforce change analysis: roles/process impacts, decision rights, governance and handoffs—ensuring solutions land effectively across teams.

• Capture and communicate end-to-end digital journey requirements (customer and/or operational journeys), supporting service design, prioritisation, and delivery readiness.

• Maintain end-to-end traceability from business objectives through requirements to delivered outcomes; manage changes through appropriate change control.

• Contribute to governance: produce concise updates and analysis outputs suitable for senior stakeholders, enabling decisions and risk management.

• Collaborate closely with Product, Engineering, Change, and Ops to ensure requirements are understood, testable, and deliverable—supporting UAT readiness and implementation cutover where needed.

IDEALLY, WE'D LIKE:

• Proven Business Analyst experience delivering on utilities / water (or closely regulated operational environments).Or experience working in highly regulated contexts.

• Strong experience supporting digital transformation and/or change portfolios (multiple workstreams, dependencies, governance).

• Demonstrable capability in one or more of:

  • Operating model design / process optimisation

  • Workforce change impacts (roles, skills, ways of working, training/readiness dependencies)

  • Digital journey / service design (customer or colleague journeys, pain points, outcomes, prioritisation)

• Excellent stakeholder engagement skills, with confidence facilitating workshops and communicating clearly at all levels.

• Experience working across Agile/Waterfall or hybrid delivery; comfortable working with tooling such as Jira/Confluence (or equivalent).

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.