Sr. UI/UX Designer

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.

We're seeking a Sr. UI/UX Designer in Quito - Office in  Technology to help us take vision to value and create lasting impact.

SUMMARY

Senior Consultant is accountable for a defined workstream from end to end. You are primarily doing the design, and you know when to escalate and to whom. You have not necessarily managed people or a business, and you show readiness for Manager by raising your hand, taking accountability, and resolving ambiguity before it needs a Senior Manager or Director.

YOU WILL:
 

• Own a design workstream end to end, from problem definition through discovery, synthesis, concepting, testing, and recommendations, including planning, managing activities, tracking risks, and seeing the work through to agreed outcomes.
• Navigate competing stakeholder, user, and delivery priorities, escalating conflicts or dependencies when needed, and take accountability in difficult client moments by proposing a path forward.
• Lead UX discovery: interviews, observation, task analysis, and usability studies that explain how people interact with a product and whether that interaction releases the value the client expects.
• Define the problem and keep asking why until you reach the root cause, which is often a process or business issue behind the interface.
• Produce the artifacts of the craft: user journeys, flows, interaction models, wireframes, prototypes, and high-fidelity interfaces, with accessibility built in from the start.
• Use and extend design systems: components, variables, and tokens, including brand layers that can change across a system, with documentation that engineering can build from.
• Plan and run usability testing, and combine the results with product analytics from tools such as Pendo to show what works and what to change.
• Design and facilitate workshops, design reviews, and working sessions with client teams.
• Understand the objectives, success measures, and KPIs for the engagement, and use qualitative and quantitative evidence to explain findings.
• Represent the team's design work clearly and credibly in client-facing settings, including to senior audiences, and defend your design choices with evidence.
• Build and maintain working relationships with client stakeholders and delivery teams, including product and engineering partners, and shape how designs are specified and handed off.
• Understand firm commercials and take part in the business development lifecycle: contribute to proposals and sales pursuits, develop the design approach and content, support pricing, take part in pitch presentations, and explain the value of design to non-design audiences.
• Connect design work to client outcomes, recognize follow-on opportunities, and pass them to the growth team.
• Work with product owners, engineers, researchers, and the Data & AI and Engineering practices to build end-to-end recommendations.
• Mentor and develop junior designers through critique and regular feedback and coaching that supports project delivery and each person's overall development.
• Apply the Experience Maturity Model to help clients see where their design practice stands and what comes next.
• Maintain and model a professional presence, and create an inclusive environment where team members can perform at their best.
• Work fluently with AI as part of the core design workflow, alongside Figma and the design system: research synthesis, concepting, prototyping, and asset generation. Apply critical thinking to every output, understand the risks of taking it at face value, and take full ownership of what you produce.
• Contribute to internal capability development and knowledge management by sharing your expertise, client experience, and project resources.
• Maintain accurate and timely operational data such as timesheets and project updates as the foundation for good decision-making across the Firm. Coach others on why it matters.

IDEALLY, WE'D LIKE:
 

• Prior experience as a designer in consulting, professional services, an agency, or an equivalent advisory or project-based environment, including in-house work, with a portfolio that is clear about what you personally contributed.
• Demonstrated experience owning and delivering a design workstream or defined body of work, with accountability for the outcome.
• Track record of delivering outcomes in ambiguous or evolving situations.
• Depth in at least one area, such as UX strategy and research, interaction design, UI and visual design, or design systems, with an honest account of where you are strongest and where you are still developing, advanced fluency in Figma, and working knowledge of accessibility standards, design systems, and handoff tools such as Storybook.
• Ability to understand a client's business challenges and the needs of the people affected, and to shape the solution and bring structure to undefined situations.
• Experience facilitating workshops or client-facing working sessions, and explaining design work to non-design audiences.
• Interest and experience in mentoring junior designers, ideally with evidence of developing others' capabilities.

Applicants must be authorized to work in Ecuador, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.